Before publishing: replace every [BRACKETED] placeholder with your
registered entity name, address, GSTIN and grievance officer details. Have a lawyer
review this — particularly the palm-photograph and DPDP sections, since palm creases
are biometric data and that carries obligations beyond ordinary personal data.
Our position in one line. Coins you buy are not refundable, but you are
never charged for a reading we could not give you, and if a payment goes wrong you get your
money back.
1. How coins work
- KaraKundali tools are either free (no account needed) or paid for with
coins from your account wallet.
- Coins can only be used on KaraKundali. They have no cash value and cannot be transferred
or exchanged for money.
- New accounts receive welcome coins once their mobile number is verified on WhatsApp, once per number. Welcome
coins are promotional and are never refunded or paid out.
- Coin packs are bought through PayU. The price and the number of coins are
shown before you pay.
2. Purchased coins are not refundable
Once a coin pack has been added to your wallet, the purchase is final. We do not refund
coin packs, in whole or in part, for a change of mind or for coins you have not used.
3. When you get your money back
We refund the payment to your original payment method if:
- You were charged but the coins were not added to your wallet within 24 hours.
- You were charged more than once for the same coin pack order.
- Money left your account but the payment failed. Banks and PayU usually
reverse these automatically within 5–7 business days; contact us if yours does not.
4. When your coins come back automatically
You are never charged for a reading we could not give you. The coins for that use are
returned to your wallet without you having to ask when:
- The engine abstains — for example Ask KaraKundali says there is not
enough evidence to answer, or an Evidence Report's overall confidence is
Insufficient Data. The report is still delivered.
- A palm photograph could not be used.
- The tool fails with an error or rejects the details entered.
If an Evidence Report you paid for with coins fails to prepare, you can retry preparation
from your account at no extra cost.
5. When coins are not returned
- You received a reading and disagree with the interpretation. Astrological interpretation
is a matter of tradition, not fact, and our Terms say so before you use a tool.
- Predictions did not "come true". We make no predictions — see our Terms.
- You entered an incorrect birth date, time or place yourself.
6. How to raise a payment problem
Email [SUPPORT EMAIL] with your coin pack order reference — it begins
KKC and is shown in your account — and a one-line description.
- We acknowledge within 2 business days.
- Approved refunds are issued within 5–7 business days to the original payment method
via PayU. Your bank may take a further 2–5 days to show it.
- If a refunded pack's coins are still in your wallet, they are removed when the refund is made.
7. Contact
[SUPPORT EMAIL] — [REGISTERED ENTITY NAME], [REGISTERED ADDRESS]. We answer every
payment request from a real person.